CHERMIKA STOUT, PMP, CSSBB
Customer Success Executive | Healthcare SaaS | Data & Revenue Optimization
Transforming Healthcare Data into Measurable Results
Hi, I’m Chermika Stout, PMP, CSSBB — a data-driven Customer Success Executive specializing in healthcare SaaS transformation and revenue optimization.
With over a decade of experience leading enterprise client success, contract management, and price transparency initiatives, I help healthcare organizations strengthen compliance, streamline workflows, and achieve measurable financial performance.
I’m passionate about translating complex healthcare data into actionable insights that improve patient access, reduce claim denials, and enhance operational efficiency. Through data analytics, strategic leadership, and a collaborative approach, I empower healthcare systems to turn metrics into meaningful results.
🎯 “Turning healthcare data into measurable outcomes that drive compliance, revenue, and trust.”
Experience That Drives Results
Amwell — Customer Success Manager (2021 – Present)
- Increased reimbursement accuracy 22% with Power BI dashboards integrating payer data.
- Led CMS price transparency and Good Faith Estimate compliance initiatives.
- Sustained 97% client retention and reduced claim denials by 15%.
QGenda — Senior Customer Success Manager (2018 – 2021)
- Implemented predictive analytics to optimize scheduling and billing.
- Improved client renewal rates 25% through automated success frameworks.
Phreesia — Customer Success Manager (2016 – 2018)
- Enhanced point-of-service collections by 18% through workflow automation.
- Reduced manual billing entry 20% via data integration solutions.
Signature Projects
Revenue Cycle Optimization Dashboard
Power BI & SQL integration that improved reimbursement accuracy by 22%.
Predictive Contract Variance Model
Built using R and Power BI, resulting in $500K in revenue recovery.
Good Faith Estimate Automation
Ensured full CMS compliance and achieved 18% higher pricing accuracy.
Six Sigma Denial Reduction Project
Reduced claim denials 15%, generating $1.2M in savings annually.
Featured Case Studies
💼 Revenue Cycle Optimization Dashboard
Tools:
Power BI, SQL, Excel, Amwell SaaS Platform
Challenge:
A multi-hospital health system struggled with delayed reimbursements and limited visibility into payer trends.
Solution:
Designed an automated Power BI dashboard integrating payer data, contract logic, and reimbursement variance analysis.
Role:
Led collaboration between IT, finance, and compliance teams; created KPI dashboards aligned with CMS metrics.
Results:
- Increased reimbursement accuracy by 22%
- Reduced claim denials by 15%
- Cut reporting turnaround time by 60%
💰 Price Transparency & Good Faith Estimate Framework
Tools:
Power BI, CMS Data Feeds, Excel
Challenge:
Hospitals faced new CMS regulations requiring transparent pricing and Good Faith Estimates.
Solution:
Built a scalable framework automating Good Faith Estimate workflows and aligning data with CMS standards.
Role:
Directed compliance initiatives and developed BI dashboards for accuracy and audit readiness.
Results:
- Achieved 100% CMS compliance
- Increased patient estimate accuracy by 18%
- Strengthened hospital-payer transparency and trust
📈 Executive Business Review (EBR) Automation
Tools:
Gainsight, HubSpot, Power BI, Smartsheet
Challenge:
Manual quarterly reports for 50+ clients were time-consuming and inconsistent.
Solution:
Automated EBR workflows that integrate client data, usage metrics, and ROI visualizations.
Role:
Designed and implemented the automation process; trained teams to conduct standardized reviews.
Results:
- Maintained 97% client retention
- Reduced report prep time by 80%
- Boosted client engagement and renewals
Skills & Tools
Technical Tools:
- Power BI | SQL | Tableau | HubSpot | Excel | R
Core Strengths:
- Business Intelligence | Revenue Cycle Management | Price Transparency | Process Improvement | Predictive Analytics | Client Success Strategy
Education & Certifications
Education
- M.S. Business Administration – Capella University
- B.S. Business Management – Western Governors University
Certifications
- Project Management Professional (PMP)
- Certified Six Sigma Black Belt (CSSBB)
- Google Data Analytics
- Power BI (PL-300)
- SQL for Data Science
Let’s Build Smarter Healthcare Systems Together
Looking to enhance compliance, streamline operations, or unlock new revenue opportunities through data?
I specialize in helping healthcare SaaS organizations translate data into measurable business outcomes.